Reviews and reputation
Review requests that go out on their own after every job, so happy customers actually leave one.
Services / CRM and systems
Most happy customers will leave a review if someone asks at the right moment. I set up your CRM to ask for you after every finished job, so reviews come in steadily without anyone remembering to send a link.
Why it usually fails
The biggest thing I see go wrong with reviews is that people just aren't asking for them. Why wouldn't you? For a local service business, reviews are one of the things Google looks at when it decides who to show first.
- Reviews only come in when someone remembers to ask, which is rarely.
- The review link was never connected, so requests go nowhere.
- An unhappy customer is sent straight to a public review page with no chance to put it right first.
- New reviews sit unanswered because nobody sees them.
Why mine works
There is so much opportunity here: review campaigns that ask every customer for you, and rewarding your employees for asking for reviews.
- Connect your Google Business Profile so requests go to the right place.
- A review request that sends itself after a job is marked finished.
- One polite reminder if they have not left one.
- New reviews shown in one place so you can reply.
A report every week
Whatever I'm building or running for you, you get a report every week: what was done, what it changed, and what's next. You never have to ask where things stand.
Questions
When is the best time to ask for a review?
Right after the job is done and the customer is happy with it. That is why the request is tied to the job being marked finished and not sent on a fixed schedule.
Tell me about your project
A few details so I can call you prepared. No prices here: every setup is quoted after a short call.
Related services
- CRM setupI set up, fix and run the CRM you already pay for, and train your team to use it.
- Automations and workflowsThe follow-up, reminders and hand-offs that should happen on their own, built and tested.
- PipelinesOne place to see where every lead and job stands, and what has gone quiet.
- Nurture campaignsFollow-up that keeps going after the first reply, so leads who are not ready yet are not lost.
- Forms, calendars and bookingForms that capture every lead and calendars that let people book without the back and forth.
- ReportingA plain weekly report on leads, bookings and follow-up, so you know what your system is doing.